Privacy Policy

1. Introduction

GLPHQ LLC ("GLPHQ," "we," "us," or "our") operates the website glphq.com ("the Site"). This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit or use the Site. By using the Site, you consent to the data practices described in this policy.

2. Information We Collect

Information You Provide Directly

• Contact Form Submissions: When you use our contact or provider listing request forms, we collect your name, email address, inquiry type, message content, and any other information you choose to provide.
• Email Subscriptions: If you subscribe to price alerts, newsletters, or other email communications, we collect your email address and any preferences you indicate (such as medication type, dosage, or state).
• Provider Submissions: Telehealth providers who submit pricing or business information through our forms provide data that may include business name, contact details, and pricing information.

Information Collected Automatically

• Usage Data: We collect information about how you interact with the Site, including pages visited, links clicked, search queries, filter selections, provider comparisons made, and time spent on pages.
• Device & Browser Data: We collect your IP address, browser type and version, operating system, device type, screen resolution, and referring URL.
• Cookies & Similar Technologies: We use cookies, local storage, and similar technologies to maintain site functionality, remember preferences, and analyze usage patterns. See Section 7 for more detail.
• Click Tracking: When you click through to a third-party provider, we may record the click event, including timestamp, provider destination, and referring page. This data is used for analytics and affiliate commission tracking.

3. How We Use Your Information

We use the information we collect to:

• Operate, maintain, and improve the Site
• Respond to your inquiries and contact form submissions
• Process provider listing requests and pricing verification
• Send email communications you've opted into (price alerts, newsletters)
• Track outbound clicks for affiliate commission purposes
• Analyze usage patterns to improve content, features, and user experience
• Detect and prevent fraud, abuse, or security incidents
• Comply with legal obligations

We do not sell your personal information to third parties. We do not share your email address with telehealth providers unless you have explicitly directed us to do so.

4. Information Sharing & Disclosure

We may share your information in the following limited circumstances:

• Service Providers: We may share data with trusted third-party services that help us operate the Site, including hosting providers, analytics services, and email delivery platforms. These providers are contractually bound to use your data only for the purposes we specify.
• Affiliate Networks: When you click through to a provider, affiliate tracking data (click ID, timestamp, referring page) may be shared with the affiliate network facilitating the referral. This data does not include your name or email address.
• Legal Requirements: We may disclose information if required by law, subpoena, court order, or government request, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email or prominent notice on the Site before your information becomes subject to a different privacy policy.
• Affiliated Entities: We may share information with entities under common ownership or control with GLPHQ for operational purposes, including analytics and service improvement. Any such sharing is governed by this Privacy Policy.

5. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law.

• Contact form submissions: retained for up to 3 years
• Email subscription data: retained until you unsubscribe
• Click tracking data: retained for up to 2 years
• Usage analytics: retained in aggregated, anonymized form indefinitely
• Server logs: retained for up to 90 days

You may request deletion of your personal information at any time by contacting us (see Section 11).

6. Data Security

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encrypted data transmission (HTTPS/TLS), secure hosting infrastructure, access controls, and regular security reviews.

No method of transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. You are responsible for maintaining the security of any credentials or access you use on the Site.

7. Cookies & Tracking Technologies

We use the following types of cookies and similar technologies:

• Essential Cookies: Required for basic site functionality, including session management and security. These cannot be disabled.
• Analytics Cookies: Help us understand how visitors use the Site, which pages are most popular, and how users navigate between pages. We may use third-party analytics services such as Google Analytics or similar platforms.
• Preference Cookies: Remember your settings, such as selected filters, state preferences, and medication selections.
• Affiliate Tracking: Used by affiliate networks to attribute clicks and conversions. These cookies are set by third-party domains when you click through to a provider.

Most browsers allow you to control cookies through their settings. Disabling cookies may affect site functionality.

8. Third-Party Services

The Site may integrate with or link to the following types of third-party services:

• Telehealth provider websites (when you click through to a provider)
• Affiliate tracking networks
• Analytics platforms
• Hosting and infrastructure providers
• Email delivery services

Each third-party service has its own privacy policy. We encourage you to review their policies before interacting with them. We are not responsible for the privacy practices of third-party services.

9. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Opt-Out: Unsubscribe from email communications at any time using the link in any email
• Data Portability: Request your data in a commonly used, machine-readable format
• Objection: Object to processing of your personal information for certain purposes

To exercise any of these rights, contact us using the information in Section 11. We will respond to requests within 30 days. We may ask you to verify your identity before processing a request.

10. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• The right to know what personal information we collect and how it is used
• The right to request deletion of your personal information
• The right to opt out of the "sale" of personal information (we do not sell personal information)
• The right to non-discrimination for exercising your privacy rights

In the preceding 12 months, we have collected the categories of information described in Section 2. We have not sold personal information to third parties. To make a CCPA request, contact us using the information in Section 11.

11. Children's Privacy

The Site is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If we learn that we have collected information from a child under 18, we will delete it promptly. If you believe a child has provided us with personal information, please contact us.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be reflected by updating the "Last updated" date at the top of this page and, where appropriate, notifying you by email or prominent notice on the Site. We encourage you to review this policy periodically.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact us at:

GLPHQ LLC
[email protected]

For privacy-specific requests, please include "Privacy Request" in your subject line so we can route your inquiry appropriately.